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My immigration attorney is not responding and may not honor the term of our agreements, what are my options here?

Shortly before Covid started, I hired an immigration attorney to help me with my citizenship application. I paid the fees, the agreement that I signed basically stated they'd assist me with the filing and they'd accompany me to the interview.

I finally heard back from the gov. my interview is set next month. I've called, emailed. I don't know if it's COVID, but they've been very hard to reach.

I finally got ahold of someone, I think it was an assistant. They said the attorney may not be available and that they haven't received anything. I received the email notification a month ago and received my appointment letter 3 weeks ago. I am 100% they have received the letter as well as they are the attorneys on record.

My questions

  1. What is my option here? I signed the agreement but I was never given a copy of it.

  2. I know attending a citizenship interview does not require attorney but my attorney is the attorney on record. Can I just show up without them?

  3. How do I get my files from this office? are they LEGALLY obligated to turn over my files to me if I request in writing? I've fully paid their fees. I have a letter from them stating so

California

thanks

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source https://www.reddit.com/r/immigration/comments/ijp26h/my_immigration_attorney_is_not_responding_and_may/
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