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ESTA denied. Trying to get my parents into the USA for Christmas from the UK through Costa Rica

Hi my parents (UK citizens) will be in Costa Rica for over 14 days around Christmas, from there they want to fly to USA to see me (I am a USA citizen). I have two questions,
1. why would their esta be denied if they will not be in one of the banned zones.
2. is there any way to get a waiver for parents to avoid the ban? I know some exceptions exist.

Thanks for all your help

submitted by /u/bc_english
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source https://www.reddit.com/r/immigration/comments/jjqug9/esta_denied_trying_to_get_my_parents_into_the_usa/

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