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NVC rejected birth certificate

My wife uploaded Her one and only original birth certificate (Malaysian) & certified translated copy, and NVC rejected it and said it’s not from a “correct issuing authority”. We then checked on their website and the issuing authority says “National registration of Peninsular, Sabah and Sarawak” She was born in Peninsular Malaysia & her parents also, have the same birth certificate, for their whole life. We don’t understand why it was rejected? Can anyone provide any advice if possible? We don’t have an immigration lawyer so we’re doing this all on our own. The issue is, she resides in Ireland and has been her whole life, so she isn’t in Malaysia and wonders how we obtain a birth certificate from the “correct” issuing authority ...

submitted by /u/NextGMZ
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source https://www.reddit.com/r/immigration/comments/knq752/nvc_rejected_birth_certificate/
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