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Received an interview date from embassy, but can't schedule it online

We just received an email saying that our interview date is December 8th at 9.30. They gave us these instructions: "Prior to your interview, you must register in our service provider’s online system, select a DHL location for document delivery, and pay the $265 fiancé visa fee. You can find our service provider’s website here: https://ais.usvisa-info.com/en-rs/iv.

I did all this, but when it says we need to pay the fee, it doesn't take us anywhere where we can pay online. Below, it just says:

There are no available appointments at this time. Please check back in a few days as the Consular Section will open more appointments.

Now what? Should we email the embassy and ask for help? Has anyone encountered this problem before?

Thanks!

submitted by /u/mellow_yellow___
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source https://www.reddit.com/r/immigration/comments/r4xrh5/received_an_interview_date_from_embassy_but_cant/
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